Barska Safe Shipping Policy
Freight Shipping Terms
Please allow 10-15 business days for the freight order to be delivered. The customer will be contacted by the independent freight carrier before delivery in order to schedule a delivery time.
The customer must provide a valid phone number upon placing their order. This phone number will be used by the independent freight carrier to arrange the delivery.
Customers who cancel or refuse their freight order within 1-15 business days of placing the order must pay the return freight shipping cost. This excludes refusals due to damage during transit.
If the delivered item has been damaged in transit, the customer has within 5 days of receiving the item to report the damage in order to ship the item back with no additional charge.
Shipping Damage External & Internal
If you observe externally visible damage to the package at delivery, please note to the driver and the BOL if possible, to refuse the shipment and contact Barska immediately. If the package has been delivered but had internal damage / not externally visible damage please contact us immediately. All shipping claims need to be processed immediately please contact us ASAP for shipping damages.
*** NOTE: PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL, AND CONTACT US IMMEDIATELY WITH YOUR CONCERN (IF ANY). DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ITEM(S)***
Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Barska.com on returned items, and Barska.com will pay the shipping charges on the replacement or exchange item(s) going back.
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