American Furniture Classics Customer Service | Contacts and Resources
Customer Service Phone number: 888 673 9080
Customer Service Email: service@americanfurnitureclassics.com
Address: 120 N Webb St Webb City, Missouri 64870
Website: https://www.furnitureclassics.com/customer-service
American Furniture Classics Product Warranty
American Furniture Classics and OS Home and Office Furniture products are warranted against defects in material or workmanship for 90 days. We promise to provide all replacement parts needed on a prompt basis at no charge to the consumer. If we cannot provide relief with parts, we will replace the entire item or give credit up to the wholesale cost of the item at our discretion.
All parts or products that meet the warranty requirements will be shipped no charge via the discretion of our Customer Service Department. Any special handling charges (second day, overnight, etc) will be the responsibility of the consumer.
All warranty claims apply only to the original purchaser and require proof of purchase verifying the purchase date.
This service is available by contacting us between 8:30 am and 4:30 pm Central Standard Time Monday through Friday excluding holidays.
American Furniture Classics FAQs
American Furniture Classics is focused soley upon serving the ecommerce channel and the consumer direct shipments it requires. We pride ourselves on the service levels we provide our retail partners. We process all transactions promptly and accurately with your consumer’s satisfaction our top priority.
Our management team has over 75 years of experience specifically in the furniture arena. We search out the best furniture values worldwide and offer them for shipment from our centrally located warehouses directly to your consumer. All items are top quality and come with a full product warranty.
American Furniture Classics has successfully served the ecommerce trade since 2006 and is fully EDI compliant.
General FAQs
SHIPPING & HANDLING
Free Shipping
You don’t like to pay for shipping, but we do…even on the big things. In fact, every item at AmericanFurnitureClassics.com has free shipping, except for outlet items. Outlet items are available for pick up at our Webb City, MO warehouse.
Shipping Information
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product we offer has been carefully selected to ship by a particular shipping method in order to provide you the optimal delivery experience.
We have two methods of shipment available: Small Parcel and Curb Side Truck Delivery.
Small Parcel. We will ship the smaller items via FedEx or UPS. Depending upon your location relative to our warehouse you will receive your order between 3 and 7 business days after placing your order.
Curb Side Truck Delivery. A freight carrier will make this delivery. We have elected to offer only Curb Side Delivery in order to keep our prices as low as possible. Our experience indicates that almost all consumers agree and want the lowest price possible. This means you will have to move the package into your residence yourself. Keep in mind that products that ship this method are either too large or too heavy to ship via Small Parcel, so you may need the assistance of a friend or family member at delivery. Many times we will strap your item or multiple cartons of an item on a pallet to better ensure complete and undamaged delivery. It is best to break the bands on the pallet while still in the truck and unload each separate carton. Helpful hint; on heavy items that need to go upstairs or other inconvenient spaces you can sometimes open the carton and carry the individual pieces separately.
Lift Gate Services. For $50 our delivery service partners will use a machine called a liftgate to bring the items to the ground for you. If you desire this service please contact us when you place the order at 888 673 9080 or service@americanfurnitureclassics.com.
Damaged Shipments
If you receive a package from us that is obviously damaged either refuse the item as damaged or note the damage on the paperwork the shipper will give you. Please feel free to call us at 888 673 9080 or email us at service@americanfurnitureclassics.com at any time for any issues.
Defective or Damaged Parts
If you have any missing, damaged, or defective parts please feel free to call us at 888 673 9080 or email us at service@americanfurnitureclassics.com. It will help if you have your assembly instructions available when you contact us. Or you can email your request to the same email address.
Returns
You may return your purchase for a full refund within 30 days of delivery. Please feel free to call us at 888 673 9080 or email us at service@americanfurnitureclassics.com for instructions to process your return. Please note that we only accept returns in their original unopened packaging. Depending on the reason for your return we may ask that you pay full or partial return shipping costs.
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