We strive to accommodate customer needs. In the event a valid order is refused or returned by a customer, we reserve the right to charge a 25% re-stocking fee plus applicable freight charges. Custom cushions and upholstery are non-cancellable.

Damaged Goods

At the time of delivery, all items must be inspected for damages. Concealed damages must be reported, via email with pictures, within 72 hours of delivery. You have the following options: Provide us with a written estimate of the cost to repair. If approved, we will issue a credit good for one year from the date of issue to your account in the amount specified in the estimate. If you wish, we can pick-up and exchange the item at no charge to you. These returns are subject to mutual inspection and if found not to be factory defective, nor damaged, then restocking or replacement charges could be applicable. A return authorization (RA) will be issued by our customer service department. A copy of the RA must be affixed to the return shipping carton. Items that are damaged must be returned with all parts and/or broken items in its original packing, prepared for shipping. We reserve the right to refuse items that are not returned complete. Any credit due is posted to your account and credit memos will be supplied upon request. All credits expire one (1) year from date of issue. We do not issue refunds.

Warranty

All merchandise is accepted under the terms and conditions contained in this document. All items are sold AS IS without any warranties either express or implied. Damages will be handled according to the terms and conditions set forth above and at Furniture Classics’ sole discretion.